OpenOfffice does not work with HP 8035 printer

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OpenOfffice does not work with HP 8035 printer

red
Dev,

Title says it all.  HP tech support says all of their stuff is okay,
drivers, spoolers, settings, et c.
Many other programs do print on the new printer, but not OpenOffice.

There are maybe a dozen puzzled users out there with this same problem. 
I do see the OO program sending the file to the printer, with a progress
bar.  The file is in the printer queue for a few seconds, then it is not
in the printer queue.  No printing happens.

HP-8035e Office Jet printer (new).
I updated Java.  No help.
I downloaded the new release of OO (V. 4.1.9).  No help.
Your help would be welcome, here.  Thanks.

Cheers,
Red





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Re: OpenOfffice does not work with HP 8035 printer

Bidouille
AOO works with all printers if these are recognized by operating system.
What is your OS?

----- Mail original -----

> De: "red" <[hidden email]>
> À: [hidden email]
> Envoyé: Mercredi 3 Mars 2021 00:56:29
> Objet: OpenOfffice does not work with HP 8035 printer
>
> Dev,
>
> Title says it all.  HP tech support says all of their stuff is okay,
> drivers, spoolers, settings, et c.
> Many other programs do print on the new printer, but not OpenOffice.
>
> There are maybe a dozen puzzled users out there with this same
> problem.
> I do see the OO program sending the file to the printer, with a
> progress
> bar.  The file is in the printer queue for a few seconds, then it is
> not
> in the printer queue.  No printing happens.
>
> HP-8035e Office Jet printer (new).
> I updated Java.  No help.
> I downloaded the new release of OO (V. 4.1.9).  No help.
> Your help would be welcome, here.  Thanks.
>
> Cheers,
> Red
>
>
>
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: [hidden email]
> For additional commands, e-mail: [hidden email]
>
>

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Re: OpenOfffice does not work with HP 8035 printer

Bidouille
In reply to this post by red
> Previous Open Office was V.3.2.0, which was fine with both my old and
> new Windows.  OO v.4.9.1 was running well for months, until the new
> HP
As I said before, if you jump many versions, you should reset the user profile.


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RESOLVED: OpenOfffice does not work with HP 8035 printer

Dean.Webber
In reply to this post by red
The issue for Red has been resolved by using AOO 4.1.9 to create new Avery (blank and custom printed labels) templates. The original templates that were created with AOO 3.2.0 would not print with his HP 8035 printer.

"I have been trying to print old text and LABEL files, made by the old version of OO (V.3.2.0).  They would not print, as told previously."

"Today,  I created a new LABEL sheet, using only the 4.1.9 new Avery templates; these new versions do print as they should."

Original Message:
From: red <[hidden email]>
Sent: Monday, 8 March 2021 2:55 PM
Subject: Re: OpenOfffice does not work with HP 8035 printer


Thanks for your response.  BTDT.  Resetting the user profile has been suggested, and I did that several times before.
See UPDATE at the bottom, here.


Previous Open Office was V.3.2.0, which was fine with both my old Windows XP Home and the new Windows 10 Pro.  OO v.4.9.1 was running well here for months, until the new HP printer was needed.  Then Open Office would not print on the new printer.  All other programs that I have can print on the new HP-8035e.  HP tech support says my printer installation, drivers, spooler, et c. are all good.

I have never reset the User profile before in OO.  I did not delete the old user profile.  I just re-named the User folder, so I could go back to it if necessary.  The program created a new User folder, as expected, and the printer immediately printed the first file I tried with OO, but only *once,* and now I am back to "no printing" there.  I tried making a new User profile again, twice, and got nothing out of the printer either time.  The "one-print" success in OO with the first new User profile makes me believe there is a strange glitch here.

Any file I try to print with OO can be seen going to the printer (via the Progress bar), and the printer icon at the bottom of the screen reports "one file pending" for a few seconds, then "zero files pending" for the printer, but no printing happens.


Replacing my original User folder did not help; Since I still have the same problem, using the new User folder, I am curious how that may help.  Both the new and old User folders would seem to have the same "errors," if the problem really starts there.  The old User folder was created by V. 3.2.0 and the new User folder was created by 4.9.1 and both have the same issue, no printing.


UPDATE:  I deleted a lot of personal stuff from the User folder files, made a new User folder, and re-installed the printer and drivers.  Somewhere along the line, I grabbed a common text file, not made by OO, and it printed as it should.  That is new & exciting!  ;-)  It has not done that before!  Now I have realized an answer, maybe a good one.  I have been trying to print old text and LABEL files, made by the old version of OO.  They would not print, as told previously.  Since these labels are an important part of my printer usage, I have been reluctant to ditch them, but now I believe I will have to do that.  Today,  I created a new LABEL sheet, using only the 4.9.1 new Avery templates; these new versions do print as they should.  I will be busy with Cut & Paste when I need my older labels, making the new versions on new templates, but my printing problem seems to be solved now.  Some rabbit holes just have too many branching paths, and I went down a lot of them.


Thank you for your time and attention, for this glitch.  I had suspected the problem was simple, but elusive.  Since the new OO version could put the files on the screen, I thought it would be able to print them.  One too many assumptions, here.  Anyway, thanks again.


Cheers,
Red