Problems when checking for AOO updates (NOT Extension Manager)

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Problems when checking for AOO updates (NOT Extension Manager)

Matthias Seidel
Lately here have been some posts about AOO "Check for Updates..."
showing an error (Checking for an update failed).
Normally the second attempt is successful. (Indeed it is *every* second
attempt for me)

This reminds me of the recent situation when our homepage was
unreachable every second try due to a mis-configured DNS server.

Pinging "ooo-updates.apache.org" gives following result for me:

First attempt:

$ ping ooo-updates.apache.org
PING ooo-updates.apache.org (195.154.151.36) 56(84) bytes of data.
64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=1 ttl=50
time=28.1 ms
64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=2 ttl=50
time=26.4 ms
64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=3 ttl=50
time=27.1 ms

Second attempt:

$ ping ooo-updates.apache.org
PING ooo-updates.apache.org (140.211.11.105) 56(84) bytes of data.
64 bytes from themis.apache.org (140.211.11.105): icmp_seq=1 ttl=44
time=184 ms
64 bytes from themis.apache.org (140.211.11.105): icmp_seq=2 ttl=44
time=188 ms
64 bytes from themis.apache.org (140.211.11.105): icmp_seq=3 ttl=44
time=180 ms

themis.apache.org has a significant higher response time. AOO seems to
time out.

Can someone confirm this? If yes, would it be something for Infra?

Regards,
   Matthias



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Re: Problems when checking for AOO updates (NOT Extension Manager)

William K Helbig Jr
Similar results for me, however themis.apache.org is the quicker one.

PING ooo-updates.apache.org (195.154.151.36) 56(84) bytes of data.
64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=1 ttl=50
time=104 ms
64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=2 ttl=50
time=103 ms
64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=3 ttl=50
time=103 ms
64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=4 ttl=50
time=103 ms


PING ooo-updates.apache.org (140.211.11.105) 56(84) bytes of data.
64 bytes from themis.apache.org (140.211.11.105): icmp_seq=1 ttl=50
time=74.8 ms
64 bytes from themis.apache.org (140.211.11.105): icmp_seq=2 ttl=50
time=75.0 ms
64 bytes from themis.apache.org (140.211.11.105): icmp_seq=3 ttl=50
time=74.4 ms
64 bytes from themis.apache.org (140.211.11.105): icmp_seq=4 ttl=50
time=74.2 ms

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Re: Problems when checking for AOO updates (NOT Extension Manager)

Andrea Pescetti-2
In reply to this post by Matthias Seidel
Matthias Seidel wrote:
> Lately here have been some posts about AOO "Check for Updates..."
> showing an error (Checking for an update failed).
> Normally the second attempt is successful. (Indeed it is *every* second
> attempt for me)

I can't make it fail within OpenOffice. From my network I always get it
to execute normally.

> First attempt:
> $ ping ooo-updates.apache.org
> PING ooo-updates.apache.org (195.154.151.36) 56(84) bytes of data.
> 64 bytes from tlp-eu-west.apache.org (195.154.151.36): icmp_seq=1 ttl=50
> time=28.1 ms ...
> Second attempt:
> $ ping ooo-updates.apache.org
> PING ooo-updates.apache.org (140.211.11.105) 56(84) bytes of data.
> 64 bytes from themis.apache.org (140.211.11.105): icmp_seq=1 ttl=44
> time=184 ms
> themis.apache.org has a significant higher response time. AOO seems to
> time out.

I was always getting the first one. After many attempts I actually got
the second one. Ping was still OK, even if not as stable/fast as the
first server: much slower response times (worst case 300ms over 100
attempts) and less reliability (1 packet lost in 100).

Still, I hard-coded the second IP in my /etc/hosts file and I still
managed to check for updates (OpenOffice updates, not extensions
updates) normally.

> Can someone confirm this? If yes, would it be something for Infra?

Possibly, something along the lines of
https://issues.apache.org/jira/projects/INFRA/issues/INFRA-15822

But it is the same set of servers as the main site, so the issue is
probably at a different level:

$ dig ooo-updates.apache.org
;; ANSWER SECTION:
ooo-updates.apache.org. 1226 IN A 195.154.151.36
ooo-updates.apache.org. 1226 IN A 140.211.11.105
$ dig www.openoffice.org
;; ANSWER SECTION:
www.openoffice.org. 187 IN CNAME openoffice.apache.org.
openoffice.apache.org. 141 IN A 140.211.11.105
openoffice.apache.org. 141 IN A 195.154.151.36

Regards,
   Andrea.

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