Urgent need to save doc...

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Urgent need to save doc...

Celeste Cantor-Stephens
Hi support team,

I'm in need of some quite urgent help...

OpenOffice has just crashed on my laptop. I'm using a mac air, and see the
turning, coloured circle when I go to Open Office. The OpenOffice word
document I have been working on - previously saved to my computer (mac air)
and external hard-drive - had a notification about lack of space. Because I
opened extra OpenOffice docs (from the dock) I can't see it any more. I've
deleted files and closed everything but OpenOffice. The document I am
working on - which contains my master's thesis - due to be submitted in
under a month!! - has disappeared from folders on my computer. As soon as
it crashed I tried to move copies on my hard-drive, which was probably a
mistake because that particular file seems to have gone from there too. I
don't want to force OpenOffice to close because I absolutely can't loose
this work! Please advise... I hope that all makes sense...

Huge thanks in advance,

Celeste
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Re: Urgent need to save doc...

Martin Groenescheij


On 06/06/17 7:08 AM, Celeste Cantor-Stephens wrote:
> Hi support team,
>
> I'm in need of some quite urgent help...
>
> OpenOffice has just crashed on my laptop.

OpenOffice can't crash your laptop, because OpenOffice is software and
your laptop is hardware.

>   I'm using a mac air, and see the
> turning, coloured circle when I go to Open Office. The OpenOffice word
> document I have been working on - previously saved to my computer (mac air)
> and external hard-drive - had a notification about lack of space.

Question is where is the lack of space? On your internal or external drive?
Wherever the shortage of space is try to Save As on the other drive.

> Because I
> opened extra OpenOffice docs (from the dock) I can't see it any more. I've
> deleted files and closed everything but OpenOffice.

I hope for you that you haven't deleted files that were open in OpenOffice.

> The document I am
> working on - which contains my master's thesis - due to be submitted in
> under a month!! - has disappeared from folders on my computer.

Nothing disappears from your computer unless you deleted it.

>   As soon as
> it crashed I tried to move copies on my hard-drive, which was probably a
> mistake because that particular file seems to have gone from there too.

Wrong action. Next time sit back and carefully think about an action
plan, taking actions in panic lead to disasters.

> I
> don't want to force OpenOffice to close because I absolutely can't loose
> this work! Please advise... I hope that all makes sense...

All I can suggest is: If you still have the document open try to Save As
on a device with enough space.
If that doesn't work try to restore files from the Recycle Bin or copy a
backup file to a save place and open the copy.

>
> Huge thanks in advance,
>
> Celeste
>


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Re: Urgent need to save doc...

James Plante
In reply to this post by Celeste Cantor-Stephens
Celeste, please see comments within your message below:
> On Jun 5, 2017, at 4:08 PM, Celeste Cantor-Stephens <[hidden email]> wrote:
>
> Hi support team,
>
> I'm in need of some quite urgent help...
>
> OpenOffice has just crashed on my laptop. I'm using a mac air, and see the
> turning, coloured circle when I go to Open Office.
Yes, AOO has crashed. Now which version are you using? 4.1.3?

> The OpenOffice word
(OpenOffice Writer. Word is a Microsoft program)

> document I have been working on - previously saved to my computer (mac air)
> and external hard-drive - had a notification about lack of space.
Can you be more specific? A “notification about lack of space” where? Lack of memory (RAM)? or lack of hard disk space?

> Because I
> opened extra OpenOffice docs (from the dock) I can't see it any more.
Since AOO is locked up, you can’t do anything with them anyway.

> I've
> deleted files and closed everything but OpenOffice. The document I am
> working on - which contains my master's thesis - due to be submitted in
> under a month!! - has disappeared from folders on my computer. As soon as
> it crashed I tried to move copies on my hard-drive, which was probably a
> mistake because that particular file seems to have gone from there too. I
> don't want to force OpenOffice to close because I absolutely can't loose
> this work!
You might as well force quit it. It’s hung up and you can’t operate it anyhow.

> Please advise... I hope that all makes sense…
Here’s what I advise: Force quit AOO. Search through your files using the Finder and/or Spotlight. If you locate them, copy them to a thumb drive. If you *don’t* locate the files, and IF you’ve activated Time Machine, your problem is probably already solved. Just retrieve yesterday’s version, and you won’t have so much to re-do. If it were *my* master’s thesis, I’d copy all relevant data to iCloud and DropBox; make a thumb drive copy; and have AOO set to do automatic backups every 30 minutes. Do the off-site and thumb drive backup once per day.

If you don’t locate those files, and haven’t activated Time Machine, then get to work: You still have a month.

>
> Huge thanks in advance,
>
> Celeste


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