Windows Application Issue | Apache Software Foundation | REF # 24422219

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Windows Application Issue | Apache Software Foundation | REF # 24422219

Oscar Ortiz Garcia (Axelerate LLC)

Dear Windows developer,

I’m a program manager in the App Assure ISV Outreach Team at Microsoft. We work with Microsoft’s test organization to notify developers when issues have been identified in their applications. We’re reaching out to notify you of a potential issue in one of your applications.

The issue details are below. Our goal is to work with you to address this issue and to understand what your expected timeline to address this issue might be. If you have any questions about the details below or have already addressed this issue in a forthcoming update, please let me know.

Account

Apache Software Foundation

Product

Open Office

Reference #

24422219

Issue

OpenOffice 4.1. will not open

Environment: Desktop

OS Build:18362

OS: Windows 10

App Version: 4.15.9789

Processor: Model:Intel(R) Core(TM)2 Duo CPU     E6750  @ 2.66GHz

Graphic Card: NA

Memory:3956


Repro Steps:
1. Install the application from vendor site.
2. Launch the application.
3. Observe.

Actual Results:
App hangs on launching

Expected Results:
The Application should run successful without any issues.

Resource

For any questions on app development (or) submission on windows, contact Windows Dev Center. https://developer.microsoft.com/en-us/windows/support



Thank you for your continued support of Windows!

Regards,

App Assure ISV Outreach Team
Outreach and Engagement
EMAIL isvoutreach@...

 

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Re: Windows Application Issue | Apache Software Foundation | REF # 24422219

Dave Fisher-2

Apache OpenOffice developers are available on [hidden email]

My question is which version of OpenOffice was tested. Did you test the latest version 4.1.7? Where did the media you tested come from?

Regards,
Dave

> On Sep 2, 2020, at 3:40 PM, Oscar Ortiz Garcia (Axelerate LLC) <[hidden email]> wrote:
>
> Dear Windows developer,
>
> I’m a program manager in the App Assure ISV Outreach Team at Microsoft. We work with Microsoft’s test organization to notify developers when issues have been identified in their applications. We’re reaching out to notify you of a potential issue in one of your applications.
>
> The issue details are below. Our goal is to work with you to address this issue and to understand what your expected timeline to address this issue might be. If you have any questions about the details below or have already addressed this issue in a forthcoming update, please let me know.
>
> Account
> Apache Software Foundation
> Product
> Open Office
> Reference #
> 24422219
> Issue
> OpenOffice 4.1. will not open
>
> Environment: Desktop
> OS Build:18362
> OS: Windows 10
> App Version: 4.15.9789
>
> Processor: Model:Intel(R) Core(TM)2 Duo CPU     E6750  @ 2.66GHz
> Graphic Card: NA
> Memory:3956
>
> Repro Steps:
> 1. Install the application from vendor site.
> 2. Launch the application.
> 3. Observe.
>
> Actual Results:
> App hangs on launching
>
> Expected Results:
> The Application should run successful without any issues.
>
> Resource
> For any questions on app development (or) submission on windows, contact Windows Dev Center. https://developer.microsoft.com/en-us/windows/support <https://developer.microsoft.com/en-us/windows/support>
>
>
> Thank you for your continued support of Windows!
>
> Regards,
>
>
> App Assure ISV Outreach Team
> Outreach and Engagement
> EMAIL [hidden email] <x-msg://44/[hidden email]>
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Re: Windows Application Issue | Apache Software Foundation | REF # 24422219

Martin Groenescheij
In reply to this post by Oscar Ortiz Garcia (Axelerate LLC)
Well, I'm surprised, millions of users have installed OpenOffice and
haven't observed the problems.

I'm even more surprised that you didn't tested it on the latest version
of Windows.

On 03/09/2020 00:40, Oscar Ortiz Garcia (Axelerate LLC) wrote:

>
> Dear Windows developer,
>
> I’m a program manager in the App Assure ISV Outreach Team at
> Microsoft. We work with Microsoft’s test organization to notify
> developers when issues have been identified in their applications.
> We’re reaching out to notify you of a potential issue in one of your
> applications.
>
> The issue details are below. Our goal is to work with you to address
> this issue and to understand what your expected timeline to address
> this issue might be. If you have any questions about the details below
> or have already addressed this issue in a forthcoming update, please
> let me know.
>
> *Account*
>
>
>
> Apache Software Foundation
>
> *Product***
>
>
>
> Open Office
>
> *Reference #***
>
>
>
> 24422219
>
> *Issue***
>
>
>
> *OpenOffice 4.1. will not open*
>
> Environment: Desktop
>
> OS Build:18362
>
> OS: Windows 10
>
> App Version: 4.15.9789
>
> Processor: Model:Intel(R) Core(TM)2 Duo CPU     E6750  @ 2.66GHz
>
> Graphic Card: NA
>
> Memory:3956
>
>
> Repro Steps:
> 1. Install the application from vendor site.
> 2. Launch the application.
> 3. Observe.
>
> Actual Results:
> App hangs on launching
>
> Expected Results:
> The Application should run successful without any issues.
>
> *Resource***
>
>
>
> For any questions on app development (or) submission on windows,
> contact Windows Dev Center.
> https://developer.microsoft.com/en-us/windows/support
>
>
>
> Thank you for your continued support of Windows!
>
> Regards,
>
>
>
> App Assure ISV Outreach Team
> Outreach and Engagement
> EMAIL [hidden email]
>
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RE: [EXTERNAL] Re: Windows Application Issue | Apache Software Foundation | REF # 24422219

Oscar Ortiz Garcia (Axelerate LLC)
Thank you for email. This issue got to us via the Feedback Hub app on Windows 10. I’ll note your feedback and update the issue on our end accordingly.

Regards,
Oscar

From: Martin Groenescheij <[hidden email]>
Sent: Thursday, September 3, 2020 2:26 AM
To: Oscar Ortiz Garcia (Axelerate LLC) <[hidden email]>
Cc: [hidden email]
Subject: [EXTERNAL] Re: Windows Application Issue | Apache Software Foundation | REF # 24422219


Well, I'm surprised, millions of users have installed OpenOffice and haven't observed the problems.

I'm even more surprised that you didn't tested it on the latest version of Windows.
On 03/09/2020 00:40, Oscar Ortiz Garcia (Axelerate LLC) wrote:

Dear Windows developer,

I’m a program manager in the App Assure ISV Outreach Team at Microsoft. We work with Microsoft’s test organization to notify developers when issues have been identified in their applications. We’re reaching out to notify you of a potential issue in one of your applications.

The issue details are below. Our goal is to work with you to address this issue and to understand what your expected timeline to address this issue might be. If you have any questions about the details below or have already addressed this issue in a forthcoming update, please let me know.
Account
Apache Software Foundation
Product
Open Office
Reference #
24422219
Issue
OpenOffice 4.1. will not open

Environment: Desktop
OS Build:18362
OS: Windows 10
App Version: 4.15.9789


Processor: Model:Intel(R) Core(TM)2 Duo CPU     E6750  @ 2.66GHz
Graphic Card: NA
Memory:3956

Repro Steps:
1. Install the application from vendor site.
2. Launch the application.
3. Observe.

Actual Results:
App hangs on launching

Expected Results:
The Application should run successful without any issues.


Resource
For any questions on app development (or) submission on windows, contact Windows Dev Center. https://developer.microsoft.com/en-us/windows/support<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdeveloper.microsoft.com%2Fen-us%2Fwindows%2Fsupport&data=02%7C01%7Cv-osort%40microsoft.com%7Cf579d77fc619461fdc9808d84feb55cc%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637347219484901603&sdata=KFqZaTacPISFPePWAmBVnpi%2BtKJbBwNTpYlw37P41T8%3D&reserved=0>




Thank you for your continued support of Windows!

Regards,
[cid:image002.jpg@01D6813F.5C1F5B90]
App Assure ISV Outreach Team
Outreach and Engagement
EMAIL [hidden email]<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fisvoutreach%40microsoft.com%2F&data=02%7C01%7Cv-osort%40microsoft.com%7Cf579d77fc619461fdc9808d84feb55cc%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637347219484911559&sdata=AB0agJYAYXwD1olyTMN5FJXXSLVLgAPr%2FkmIERHdvAo%3D&reserved=0>