Wrong distro detected?

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Wrong distro detected?

Pedro Lino-3
Hi all


I'm running Debian GNU/Linux 9 (stretch) 32-bit but when I click on http://www.openoffice.org/download/index.html

I am offered the Linux 32bit RPM.

Can someone verify/fix this?


Regards,

Pedro
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Re: Wrong distro detected?

Matthias Seidel
Hi Pedro,

Am 01.09.2018 um 22:15 schrieb Pedro Lino:
> Hi all
>
>
> I'm running Debian GNU/Linux 9 (stretch) 32-bit but when I click on http://www.openoffice.org/download/index.html
>
> I am offered the Linux 32bit RPM.

You are using Chrome?

Regards,
   Matthias

>
> Can someone verify/fix this?
>
>
> Regards,
>
> Pedro
>



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Re: Wrong distro detected?

Pedro Lino-3

>     You are using Chrome?
>
>


No. I'm using the included browser Firefox ESR 52.9.0 (32 bit)
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Re: Wrong distro detected?

Matthias Seidel
Am 01.09.2018 um 22:36 schrieb Pedro Lino:
>>     You are using Chrome?
>>
>>
>
> No. I'm using the included browser Firefox ESR 52.9.0 (32 bit)
>

Can you post your User Agent?
https://www.whoishostingthis.com/tools/user-agent/

Firefox on my system (Ubuntu 16.94) has:
Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0

It identifies with "Ubuntu", so our website can guess the packaging format.

Regards,
   Matthias


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Re: Wrong distro detected?

Pedro Lino-3

> Can you post your User Agent?
>     https://www.whoishostingthis.com/tools/user-agent/
>
>     Firefox on my system (Ubuntu 16.94) has:
>     Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0
>
>     It identifies with "Ubuntu", so our website can guess the packaging format.
>


Interesting... There is no distro ID

Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0

So this seems like a Mozilla bug then?
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Re: Wrong distro detected?

Matthias Seidel
Am 01.09.2018 um 23:00 schrieb Pedro Lino:

>> Can you post your User Agent?
>>     https://www.whoishostingthis.com/tools/user-agent/
>>
>>     Firefox on my system (Ubuntu 16.94) has:
>>     Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0
>>
>>     It identifies with "Ubuntu", so our website can guess the packaging format.
>>
>
> Interesting... There is no distro ID
>
> Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0
>
> So this seems like a Mozilla bug then?
I wouldn't call it a bug... Same problem with Chrome.

Canonical just adds "Ubuntu" to the User Agent in their version of Firefox.




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Re: Wrong distro detected?

Rory O'Farrell
In reply to this post by Matthias Seidel
On Sat, 1 Sep 2018 22:44:53 +0200
Matthias Seidel <[hidden email]> wrote:

> Am 01.09.2018 um 22:36 schrieb Pedro Lino:
> >>     You are using Chrome?
> >>
> >>
> >
> > No. I'm using the included browser Firefox ESR 52.9.0 (32 bit)
> >
>
> Can you post your User Agent?
> https://www.whoishostingthis.com/tools/user-agent/
>
> Firefox on my system (Ubuntu 16.94) has:
> Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0
>
> It identifies with "Ubuntu", so our website can guess the packaging format.
>
> Regards,
>    Matthias
>

I am now using Opera 55 on Xubuntu 18.04.01 54 bit.  Out of interest I accessed the download site and it wanted to download Linux 64-bit (x86-64) (RPM), whereas it should have been Linux 64-bit (x84-64) (DEB)

My User Agent details are
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44

On a similar Xubuntu 18.04.01 64 bit machine, using Firefox I am offered OO Linux 64-bit (x86-64) (DEB)

On that machine User Agent details are
Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko /20100101; Firefox/61.0



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Re: Wrong distro detected?

Pedro Lino-3

> On September 1, 2018 at 10:15 PM Rory O'Farrell <[hidden email]> wrote:

> I am now using Opera 55 on Xubuntu 18.04.01 54 bit.  Out of interest I accessed the download site and it wanted to download Linux 64-bit (x86-64) (RPM), whereas it should have been Linux 64-bit (x84-64) (DEB)
>
> My User Agent details are
> Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
>
> On a similar Xubuntu 18.04.01 64 bit machine, using Firefox I am offered OO Linux 64-bit (x86-64) (DEB)
>
> On that machine User Agent details are
> Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko /20100101; Firefox/61.0

Thank you for the feedback Rory!
That confirms that it's not a Firefox limitation and when Distro is not specified it will default to RPM.
Does that make sense?
In any case it's probably safe to say that the majority of desktop Linux users are running Ubuntu or a flavor/derivative (and those that aren't know which package to get!)

Regards,
Pedro

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Re: Wrong distro detected?

Rory O'Farrell
On Sat, 1 Sep 2018 22:59:32 +0100 (WEST)
Pedro Lino <[hidden email]> wrote:

>
> > On September 1, 2018 at 10:15 PM Rory O'Farrell <[hidden email]> wrote:
>
> > I am now using Opera 55 on Xubuntu 18.04.01 54 bit.  Out of interest I accessed the download site and it wanted to download Linux 64-bit (x86-64) (RPM), whereas it should have been Linux 64-bit (x84-64) (DEB)
> >
> > My User Agent details are
> > Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
> >
> > On a similar Xubuntu 18.04.01 64 bit machine, using Firefox I am offered OO Linux 64-bit (x86-64) (DEB)
> >
> > On that machine User Agent details are
> > Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko /20100101; Firefox/61.0
>
> Thank you for the feedback Rory!
> That confirms that it's not a Firefox limitation and when Distro is not specified it will default to RPM.
> Does that make sense?
> In any case it's probably safe to say that the majority of desktop Linux users are running Ubuntu or a flavor/derivative (and those that aren't know which package to get!)
>
> Regards,
> Pedro

It is a good point that one might expect distro users to know what package they want.

This used be so, but experience on the en-Forum suggests that many less experienced users are now moving to linux distros as an alternative from other operating systems, and expect it to work "out of the box"; they do not bring any technical knowledge or to their use of computers.

If this problem is not fixed, it will escalate; we should consider what causes it and try to find a solution.

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Re: Wrong distro detected?

Rory O'Farrell
On Sun, 2 Sep 2018 07:51:37 +0100
Rory O'Farrell <[hidden email]> wrote:

> On Sat, 1 Sep 2018 22:59:32 +0100 (WEST)
> Pedro Lino <[hidden email]> wrote:
>
> >
> > > On September 1, 2018 at 10:15 PM Rory O'Farrell <[hidden email]> wrote:
> >
> > > I am now using Opera 55 on Xubuntu 18.04.01 54 bit.  Out of interest I accessed the download site and it wanted to download Linux 64-bit (x86-64) (RPM), whereas it should have been Linux 64-bit (x84-64) (DEB)
> > >
> > > My User Agent details are
> > > Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
> > >
> > > On a similar Xubuntu 18.04.01 64 bit machine, using Firefox I am offered OO Linux 64-bit (x86-64) (DEB)
> > >
> > > On that machine User Agent details are
> > > Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko /20100101; Firefox/61.0
> >
> > Thank you for the feedback Rory!
> > That confirms that it's not a Firefox limitation and when Distro is not specified it will default to RPM.
> > Does that make sense?
> > In any case it's probably safe to say that the majority of desktop Linux users are running Ubuntu or a flavor/derivative (and those that aren't know which package to get!)
> >
> > Regards,
> > Pedro
>
> It is a good point that one might expect distro users to know what package they want.
>
> This used be so, but experience on the en-Forum suggests that many less experienced users are now moving to linux distros as an alternative from other operating systems, and expect it to work "out of the box"; they do not bring any technical knowledge or to their use of computers.
>
> If this problem is not fixed, it will escalate; we should consider what causes it and try to find a solution.


I should say that on the en-Forum we have had a small number of cases recently of (new?) linux users downloadiung the wrong (RPM or tar.gz instead of DEB) OpenOffice version.  We had put this down to unfamiliarity on the User's part, but it may have been an early indication of this problem.  After detailed enquiries we were able to redirect them to the correct OO version, but it would be best if the problem could be solved so that the version choice was automatic (as it used be).


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Rory O'Farrell <[hidden email]>

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Re: Wrong distro detected?

Marcus (OOo)
In reply to this post by Pedro Lino-3
Am 01.09.2018 um 22:36 schrieb Pedro Lino:
>
>>      You are using Chrome?
>
> No. I'm using the included browser Firefox ESR 52.9.0 (32 bit)

when you have problems with the download please have a look here:

https://www.openoffice.org/download/analyze.html

With that information it's easier to analyze such problems.

Thanks

Marcus


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Re: Wrong distro detected?

Matthias Seidel
In reply to this post by Rory O'Farrell
Hi Rory,

Am 02.09.2018 um 09:58 schrieb Rory O'Farrell:

> On Sun, 2 Sep 2018 07:51:37 +0100
> Rory O'Farrell <[hidden email]> wrote:
>
>> On Sat, 1 Sep 2018 22:59:32 +0100 (WEST)
>> Pedro Lino <[hidden email]> wrote:
>>
>>>> On September 1, 2018 at 10:15 PM Rory O'Farrell <[hidden email]> wrote:
>>>> I am now using Opera 55 on Xubuntu 18.04.01 54 bit.  Out of interest I accessed the download site and it wanted to download Linux 64-bit (x86-64) (RPM), whereas it should have been Linux 64-bit (x84-64) (DEB)
>>>>
>>>> My User Agent details are
>>>> Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
>>>>
>>>> On a similar Xubuntu 18.04.01 64 bit machine, using Firefox I am offered OO Linux 64-bit (x86-64) (DEB)
>>>>
>>>> On that machine User Agent details are
>>>> Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko /20100101; Firefox/61.0
>>> Thank you for the feedback Rory!
>>> That confirms that it's not a Firefox limitation and when Distro is not specified it will default to RPM.
>>> Does that make sense?
>>> In any case it's probably safe to say that the majority of desktop Linux users are running Ubuntu or a flavor/derivative (and those that aren't know which package to get!)
>>>
>>> Regards,
>>> Pedro
>> It is a good point that one might expect distro users to know what package they want.
>>
>> This used be so, but experience on the en-Forum suggests that many less experienced users are now moving to linux distros as an alternative from other operating systems, and expect it to work "out of the box"; they do not bring any technical knowledge or to their use of computers.
>>
>> If this problem is not fixed, it will escalate; we should consider what causes it and try to find a solution.
>
> I should say that on the en-Forum we have had a small number of cases recently of (new?) linux users downloadiung the wrong (RPM or tar.gz instead of DEB) OpenOffice version.  We had put this down to unfamiliarity on the User's part, but it may have been an early indication of this problem.  After detailed enquiries we were able to redirect them to the correct OO version, but it would be best if the problem could be solved so that the version choice was automatic (as it used be).
As it used to be?

The logic for downloads is in here:
https://svn.apache.org/repos/asf/openoffice/ooo-site/trunk/content/download/download.js

It has "always" been this way, but maybe we can now find a way to
enhance the detection?

Regards,
   Matthias

>
>
> -
> Rory O'Farrell <[hidden email]>
>
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Re: Wrong distro detected?

Pedro Lino-3
In reply to this post by Marcus (OOo)
Hi Marcus

> On September 2, 2018 at 9:06 AM Marcus <[hidden email]> wrote:

> when you have problems with the download please have a look here:
> https://www.openoffice.org/download/analyze.html

That is an useful tool (maybe the link to it should be "Report download problems" instead of "Report broken link")

Apparently the problem is even bigger: I'm now running Ubuntu 16.04.5 x64 and I'm still offered the RPMs (see table below)

Maybe something changed in Debian/Ubuntu?

Problem description Exchange this text to describe the problem

(What does not work? What do you expect?)
Browser variables Values
navigator.appCodeName Mozilla
navigator.appName Netscape
navigator.appVersion 5.0 (X11)
navigator.platform Linux x86_64
navigator.oscpu Linux x86_64
navigator.cpuClass undefined
navigator.product Gecko
navigator.productSub 20100101
navigator.vendor
navigator.vendorSub
navigator.language en-US
navigator.browserLanguage undefined
navigator.userLanguage undefined
navigator.systemLanguage undefined
navigator.userAgent Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
Debian / Ubuntu / IceWeasel ? No / No / No
Stable Release
JavaScript functions/variables Values
Language ISO code en-US
Language ISO code (from select box) en-US
Release matrix platform position (full) 3
Release matrix platform position (lp) 4
Release matrix platform array data y,154
Release matrix language array data en-US,English (US),English (US),y,download/index.html
UI platform name Linux 64-bit (x86-64) (RPM)
UI platform name (not supported)
Platform (short) lnx64r
URL platform name (full) Linux_x86-64_install-rpm
URL platform name (lp) Linux_x86-64_langpack-rpm
URL platform name (from select box) lnx64r
Version (from select box) 4.1.5
File name (full) Apache_OpenOffice_4.1.5_Linux_x86-64_install-rpm_en-US.tar.gz
File name (lp) Apache_OpenOffice_4.1.5_Linux_x86-64_langpack-rpm_en-US.tar.gz
File extension .tar.gz
File size (full) (MByte) 154
File size (lp) (MByte) 18
Release info Milestone AOO415m1 | Build ID 9789 | SVN r1817496 | Released 2017-12-30
Download file link (full) https://sourceforge.net/projects/openofficeorg.mirror/files/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_install-rpm_en-US.tar.gz/download
Download file link (lp) https://sourceforge.net/projects/openofficeorg.mirror/files/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_langpack-rpm_en-US.tar.gz/download
Checksum file link (full) (here for MD5) https://archive.apache.org/dist/openoffice/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_install-rpm_en-US.tar.gz.md5
Checksum file link (lp) (here for MD5) https://archive.apache.org/dist/openoffice/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_langpack-rpm_en-US.tar.gz.md5
Base URL to Sourceforge.net https://sourceforge.net/projects/openofficeorg.mirror/files/4.1.5/binaries/
Base URL to Apache Archive https://archive.apache.org/dist/openoffice/4.1.5
getLinkSelection() (download URL) undefined
isLanguageSupported() (true/false) ? true
Show the sub-box (true/false) ? true
General error (true/false) ? false

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Re: Wrong distro detected?

Matthias Seidel
Hi Pedro,

Am 02.09.2018 um 10:42 schrieb Pedro Lino:
> Hi Marcus
>
>> On September 2, 2018 at 9:06 AM Marcus <[hidden email]> wrote:
>> when you have problems with the download please have a look here:
>> https://www.openoffice.org/download/analyze.html
> That is an useful tool (maybe the link to it should be "Report download problems" instead of "Report broken link")
>
> Apparently the problem is even bigger: I'm now running Ubuntu 16.04.5 x64 and I'm still offered the RPMs (see table below)

No problem on my side.

>
> Maybe something changed in Debian/Ubuntu?

No, but is your version from the repos? It seems to be an ESR (plain
Mozilla, no Ubuntu in the User Agent).

Regards,
   Matthias

>
> Problem description Exchange this text to describe the problem
>
> (What does not work? What do you expect?)
> Browser variables Values
> navigator.appCodeName Mozilla
> navigator.appName Netscape
> navigator.appVersion 5.0 (X11)
> navigator.platform Linux x86_64
> navigator.oscpu Linux x86_64
> navigator.cpuClass undefined
> navigator.product Gecko
> navigator.productSub 20100101
> navigator.vendor
> navigator.vendorSub
> navigator.language en-US
> navigator.browserLanguage undefined
> navigator.userLanguage undefined
> navigator.systemLanguage undefined
> navigator.userAgent Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
> Debian / Ubuntu / IceWeasel ? No / No / No
> Stable Release
> JavaScript functions/variables Values
> Language ISO code en-US
> Language ISO code (from select box) en-US
> Release matrix platform position (full) 3
> Release matrix platform position (lp) 4
> Release matrix platform array data y,154
> Release matrix language array data en-US,English (US),English (US),y,download/index.html
> UI platform name Linux 64-bit (x86-64) (RPM)
> UI platform name (not supported)
> Platform (short) lnx64r
> URL platform name (full) Linux_x86-64_install-rpm
> URL platform name (lp) Linux_x86-64_langpack-rpm
> URL platform name (from select box) lnx64r
> Version (from select box) 4.1.5
> File name (full) Apache_OpenOffice_4.1.5_Linux_x86-64_install-rpm_en-US.tar.gz
> File name (lp) Apache_OpenOffice_4.1.5_Linux_x86-64_langpack-rpm_en-US.tar.gz
> File extension .tar.gz
> File size (full) (MByte) 154
> File size (lp) (MByte) 18
> Release info Milestone AOO415m1 | Build ID 9789 | SVN r1817496 | Released 2017-12-30
> Download file link (full) https://sourceforge.net/projects/openofficeorg.mirror/files/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_install-rpm_en-US.tar.gz/download
> Download file link (lp) https://sourceforge.net/projects/openofficeorg.mirror/files/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_langpack-rpm_en-US.tar.gz/download
> Checksum file link (full) (here for MD5) https://archive.apache.org/dist/openoffice/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_install-rpm_en-US.tar.gz.md5
> Checksum file link (lp) (here for MD5) https://archive.apache.org/dist/openoffice/4.1.5/binaries/en-US/Apache_OpenOffice_4.1.5_Linux_x86-64_langpack-rpm_en-US.tar.gz.md5
> Base URL to Sourceforge.net https://sourceforge.net/projects/openofficeorg.mirror/files/4.1.5/binaries/
> Base URL to Apache Archive https://archive.apache.org/dist/openoffice/4.1.5
> getLinkSelection() (download URL) undefined
> isLanguageSupported() (true/false) ? true
> Show the sub-box (true/false) ? true
> General error (true/false) ? false
>
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Re: Wrong distro detected?

Marcus (OOo)
In reply to this post by Pedro Lino-3
Am 02.09.2018 um 10:42 schrieb Pedro Lino:
>> On September 2, 2018 at 9:06 AM Marcus <[hidden email]> wrote:
>
>> when you have problems with the download please have a look here:
>> https://www.openoffice.org/download/analyze.html
>
> That is an useful tool (maybe the link to it should be "Report download problems" instead of "Report broken link")

yes, maybe. I can do it after the CMS is working again.

> Apparently the problem is even bigger: I'm now running Ubuntu 16.04.5 x64 and I'm still offered the RPMs (see table below)
>
> Maybe something changed in Debian/Ubuntu?
>
> Problem description Exchange this text to describe the problem
>
> (What does not work? What do you expect?)
> Browser variables Values
> navigator.appCodeName Mozilla
> navigator.appName Netscape
> navigator.appVersion 5.0 (X11)
> navigator.platform Linux x86_64
> navigator.oscpu Linux x86_64
> navigator.cpuClass undefined
> navigator.product Gecko
> navigator.productSub 20100101
> navigator.vendor
> navigator.vendorSub
> navigator.language en-US
> navigator.browserLanguage undefined
> navigator.userLanguage undefined
> navigator.systemLanguage undefined
> navigator.userAgent Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
> Debian / Ubuntu / IceWeasel ? No / No / No
> Stable Release

Thanks for the data.

Here you can see that nothing is pointing to Ubuntu or at least to a
Debian based Linus system. Therefore it's not possible to detected the
used system with information that the browser has to provide.

Or have I overlooked something? Is there more data to check to come to
the used system?

So, at the moment it's not possible to choose an always correct package
format for the install files. At the end it's a best guess.

When changing this to DEB; then others are complaining, it's changed
back to RPM and now the complains from the other site are starting
again. ;-)

Marcus


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Re: Wrong distro detected?

Pedro Lino-3
In reply to this post by Matthias Seidel

> On September 2, 2018 at 9:49 AM Matthias Seidel <[hidden email] mailto:[hidden email] > wrote:
>
>
>         > > Maybe something changed in Debian/Ubuntu?
> >
> >     >     No, but is your version from the repos? It seems to be an ESR (plain
>     Mozilla, no Ubuntu in the User Agent).
>


There is no ESR version on the Ubuntu repos. That explains it (only Ubuntu files, report the Distro...)

So this means that the correct Distro information needs to be extracted from somewhere else.

Any ideas?

Would it be absurd to have a drop list for the user to select the distro? (with Ubuntu offered if automatically detected?)
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Re: Wrong distro detected?

Marcus (OOo)
Am 02.09.2018 um 11:11 schrieb Pedro Lino:

>> On September 2, 2018 at 9:49 AM Matthias Seidel <[hidden email] mailto:[hidden email] > wrote:
>>
>>
>>          > > Maybe something changed in Debian/Ubuntu?
>>>
>>>      >     No, but is your version from the repos? It seems to be an ESR (plain
>>      Mozilla, no Ubuntu in the User Agent).
>
> There is no ESR version on the Ubuntu repos. That explains it (only Ubuntu files, report the Distro...)
>
> So this means that the correct Distro information needs to be extracted from somewhere else.
>
> Any ideas?
>
> Would it be absurd to have a drop list for the user to select the distro? (with Ubuntu offered if automatically detected?)

sure, that's possible. Howcer, I would like to avaoid to add an
additional thing that the users have to select befor they can get the
download.

So, as long as the complains - especially in the forums - do not
increase dramatically I would prefer to keep it like it is.

My 2 ct.

Marcus


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Re: Wrong distro detected?

Rory O'Farrell
In reply to this post by Matthias Seidel
On Sun, 2 Sep 2018 10:16:13 +0200
Matthias Seidel <[hidden email]> wrote:

> Hi Rory,
>
> Am 02.09.2018 um 09:58 schrieb Rory O'Farrell:
> > On Sun, 2 Sep 2018 07:51:37 +0100
> > Rory O'Farrell <[hidden email]> wrote:
> >
> >> On Sat, 1 Sep 2018 22:59:32 +0100 (WEST)
> >> Pedro Lino <[hidden email]> wrote:
> >>
> >>>> On September 1, 2018 at 10:15 PM Rory O'Farrell <[hidden email]> wrote:
> >>>> I am now using Opera 55 on Xubuntu 18.04.01 54 bit.  Out of interest I accessed the download site and it wanted to download Linux 64-bit (x86-64) (RPM), whereas it should have been Linux 64-bit (x84-64) (DEB)
> >>>>
> >>>> My User Agent details are
> >>>> Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
> >>>>
> >>>> On a similar Xubuntu 18.04.01 64 bit machine, using Firefox I am offered OO Linux 64-bit (x86-64) (DEB)
> >>>>
> >>>> On that machine User Agent details are
> >>>> Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko /20100101; Firefox/61.0
> >>> Thank you for the feedback Rory!
> >>> That confirms that it's not a Firefox limitation and when Distro is not specified it will default to RPM.
> >>> Does that make sense?
> >>> In any case it's probably safe to say that the majority of desktop Linux users are running Ubuntu or a flavor/derivative (and those that aren't know which package to get!)
> >>>
> >>> Regards,
> >>> Pedro
> >> It is a good point that one might expect distro users to know what package they want.
> >>
> >> This used be so, but experience on the en-Forum suggests that many less experienced users are now moving to linux distros as an alternative from other operating systems, and expect it to work "out of the box"; they do not bring any technical knowledge or to their use of computers.
> >>
> >> If this problem is not fixed, it will escalate; we should consider what causes it and try to find a solution.
> >
> > I should say that on the en-Forum we have had a small number of cases recently of (new?) linux users downloadiung the wrong (RPM or tar.gz instead of DEB) OpenOffice version.  We had put this down to unfamiliarity on the User's part, but it may have been an early indication of this problem.  After detailed enquiries we were able to redirect them to the correct OO version, but it would be best if the problem could be solved so that the version choice was automatic (as it used be).
>
> As it used to be?


I used the Firefox from the Ubuntu distro, and assumed that was a "standard" Firefox.

Rory

>
> The logic for downloads is in here:
> https://svn.apache.org/repos/asf/openoffice/ooo-site/trunk/content/download/download.js
>
> It has "always" been this way, but maybe we can now find a way to
> enhance the detection?
>
> Regards,
>    Matthias
>
> >
> >
> > -
> > Rory O'Farrell <[hidden email]>
> >
> > ---------------------------------------------------------------------
> > To unsubscribe, e-mail: [hidden email]
> > For additional commands, e-mail: [hidden email]
> >
>
>


--
Rory O'Farrell <[hidden email]>

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Re: Wrong distro detected?

Rory O'Farrell
In reply to this post by Marcus (OOo)
On Sun, 2 Sep 2018 11:28:24 +0200
Marcus <[hidden email]> wrote:

> Am 02.09.2018 um 11:11 schrieb Pedro Lino:
> >> On September 2, 2018 at 9:49 AM Matthias Seidel <[hidden email] mailto:[hidden email] > wrote:
> >>
> >>
> >>          > > Maybe something changed in Debian/Ubuntu?
> >>>
> >>>      >     No, but is your version from the repos? It seems to be an ESR (plain
> >>      Mozilla, no Ubuntu in the User Agent).
> >
> > There is no ESR version on the Ubuntu repos. That explains it (only Ubuntu files, report the Distro...)
> >
> > So this means that the correct Distro information needs to be extracted from somewhere else.
> >
> > Any ideas?
> >
> > Would it be absurd to have a drop list for the user to select the distro? (with Ubuntu offered if automatically detected?)
>
> sure, that's possible. Howcer, I would like to avaoid to add an
> additional thing that the users have to select befor they can get the
> download.
>
> So, as long as the complains - especially in the forums - do not
> increase dramatically I would prefer to keep it like it is.
>
> My 2 ct.
>
> Marcus

I have circulated a warning note to Forum volunteers, so that all are aware of the problem and now know to draw attention of those affected to the correct download for their distro.


--
Rory O'Farrell <[hidden email]>

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Re: Wrong distro detected?

Pedro Lino-3
In reply to this post by Rory O'Farrell
Hi Rory, all

> On September 2, 2018 at 12:25 PM Rory O'Farrell <[hidden email]> wrote:

> > >>>> On a similar Xubuntu 18.04.01 64 bit machine, using Firefox I am offered OO Linux 64-bit (x86-64) (DEB)
> > >>>>
> > >>>> On that machine User Agent details are
> > >>>> Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko /20100101; Firefox/61.0
 
> I used the Firefox from the Ubuntu distro, and assumed that was a "standard" Firefox.

The Firefox version that is included in Ubuntu is the current branch of Firefox (61.0) slightly modified by Ubuntu (that is why it has the additional Ubuntu info).
The version I'm using (and is included in Debian) is the ESR a more conservative branch that is available from Mozilla (https://www.mozilla.org/en-US/firefox/organizations/)
If you install the standard Firefox from Mozilla (https://www.mozilla.org/en-US/firefox/download/thanks/) I assume it will no longer report Ubuntu...

Curiously, the previous link offers me the right DEBS so we (AOO) we need to find out how Mozilla does it... Anyone with an RPM based distro to test this?

Regards,
Pedro

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