crash

Previous Topic Next Topic
 
classic Classic list List threaded Threaded
3 messages Options
Reply | Threaded
Open this post in threaded view
|

crash

dm darwin
Hello to whom it may concern,
Have used you open office for a while, regrettable in the last 8 month
your program crashes constantly, needless to say all written information is gone and cant be restored .
Please is this now a permanent feature?
As I have lost again today 2.5 hours work I'm not a very happy person
please if you reply no political correctness just the simple facts.
Thanks
D Magdalene
Reply | Threaded
Open this post in threaded view
|

Re: crash

Rory O'Farrell
On Sun, 16 Aug 2020 08:31:39 +0000
dm darwin <[hidden email]> wrote:

> Hello to whom it may concern,
> Have used you open office for a while, regrettable in the last 8 month
> your program crashes constantly, needless to say all written information is gone and cant be restored .
> Please is this now a permanent feature?
> As I have lost again today 2.5 hours work I'm not a very happy person
> please if you reply no political correctness just the simple facts.
> Thanks
> D Magdalene

You have given us no facts on which we can work.  What is your operating system and version of OpenOffice?  Are you working in Calc, in Writer, in Impress?

In the 2.5 hours of work, did you Save your work at any time.  Do you use a timed/dated backup system.  When the crash occurred, was it OpenOffice, or the Operating System?
 
--
Rory O'Farrell <[hidden email]>

---------------------------------------------------------------------
To unsubscribe, e-mail: [hidden email]
For additional commands, e-mail: [hidden email]

Reply | Threaded
Open this post in threaded view
|

Re: crash

Johnny Rosenberg
In reply to this post by dm darwin
Den sön 16 aug. 2020 kl 10:42 skrev dm darwin <[hidden email]>:

> Hello to whom it may concern,
> Have used you open office for a while, regrettable in the last 8 month
>

It's not our product. We are just users, like you. We help each other out
the best we can. Some times I ask a question, sometimes I reply to someone
else's question.
Maybe a few developers read this list too, I don't know, but if you really
want someone to dig into your problem it's probably better to file a bug
report, if you are sure that you ran into a bug. Doing so you will need to
provide much more information than you did here, though. Everything you can
think of. What did you do when it crashed? What crashed (writer, calc
etc.)? What version do you use? What is your operating system?  What
version of your operating system? What hat did you wear when Apache
OpenOffice crashed? Anything you can think of. Too much information is
better than too little. Ok, maybe you shouldn't mention your hat, but you
know what I mean.


> your program crashes constantly, needless to say all written information
> is gone and cant be restored .

What happens when you try to restore it? And how do you do that?

Please is this now a permanent feature?
>
Yes, it's permanent. Some developer thought it was a good idea to let the
application crash now and then, so he built in the randomCrash() method,
which seems to work very well.

No, just kidding. If your application crashes often, then something is
obviously wrong. Either your system itself, the application or some setting
somewhere.

One thing to try is to reset your Apache OpenOffice user profile. Just give
the folder a different name and restart Apache OpenOffice, and it will
create a new, fresh one for you. If that works, that is if Apache
OpenOffice no longer crashes, then you know that something in your old user
profile caused the crashes. If crashes still occur, something else is
wrong, and you could probably start using your old profile again, if it
contains something useful for you.

Since you didn't mention your operating system, I can't tell you where your
profile folder is, but on my system it's at ~/.openoffice/4/ and it's
called ”user”. Just rename it to something else, like user_old, restart
Apache OpenOffice and now you have both user and user_old but only user is
used.

In your user_old you'll find things like your global macros,
configurations, templates, extensions and more. If there is something that
you really need, just copy it over to the new user profile.

As I have lost again today 2.5 hours work I'm not a very happy person
> please if you reply no political correctness just the simple facts.
>

Then I'll suggest that you turn your automatic save on, Set it to a few
minutes or so. Another option is of course to manually save every time you
added something worth saving. That's very easy: Just press Ctrl+s. No need
to even move your hand from the keyboard to the mouse to do such a basic
thing.


Kind regards

Johnny Rosenberg

Thanks
> D Magdalene
>